Privacy & Confidentiality Policy

Who We Are

Mana Service Providers  is committed to protecting the privacy, dignity, and confidentiality of all participants, family members, advocates, and stakeholders who engage with our services.

Website and Electronic Data Collection

When visitors complete forms on our website, we collect the information provided within those forms, along with technical information such as IP addresses, browser details, and any files uploaded through our website. This information is collected to process enquiries, provide services, maintain security, and assist with spam prevention.

Our website may contain embedded content from third-party websites, including videos, images, articles, and other media. Embedded content behaves in the same manner as if you visited the third-party website directly. These external websites may collect data about you, use cookies, and monitor your interactions with their content in accordance with their own privacy policies.

Your Rights Regarding Your Personal Information

You may request access to the personal information that Mana Service Providers holds about you. You may also request corrections to inaccurate information or ask that certain personal information be deleted, subject to any legal, regulatory, administrative, or contractual obligations that require us to retain records.

Requests relating to personal information can be submitted directly to Mana Service Providers for review and action.

Data Security and Storage

Mana Service Providers takes reasonable steps to protect personal information from misuse, loss, unauthorized access, disclosure, alteration, or destruction.

Participant information may be stored electronically, in physical files, or both. Physical records are maintained in secure locations with restricted access, and electronic records are protected through appropriate security measures.

Participant files will only be accessed by authorized personnel who require the information to provide services, fulfil legal obligations, or support participant outcomes.

Privacy and Confidentiality

All personal information provided to Mana Service Providers by participants, family members, guardians, advocates, or representatives will be treated as confidential.

Mana Service Providers will not disclose personal information to family members, carers, service providers, or other third parties without the participant’s consent, unless disclosure is required or authorized by law.

Only information relevant to the participant’s support needs, goals, interests, abilities, and service requirements will be collected and maintained.

Where it is in the participant’s best interests to obtain or share information with external parties, Mana Service Providers will seek appropriate consent before doing so, unless otherwise required by law.

All staff members are required to maintain participant confidentiality and protect personal information at all times.

Circumstances Where Information May Be Disclosed Without Consent

Personal information may be disclosed without consent where:

• Disclosure is required by law;

• Information is requested under a valid court order or subpoena;

• There is a serious threat to health, safety, or wellbeing;

• Disclosure is necessary to protect the participant or another person from harm; or

• There is an overriding public interest recognized by law.

Participant Information and Access

Mana Service Providers ensures that participants and their nominated representatives are informed about:

• The information collected and maintained about them;

• The purpose for collecting the information;

• How the information may be used;

• Who may have access to the information;

• How they can access or request corrections to their records; and

• The process for providing consent to release information.

Information Management Principles

Mana Service Providers is committed to handling personal information in accordance with applicable privacy and data protection legislation and best practice principles, including:

Collection

Only information necessary to deliver appropriate support and services will be collected. Individuals will be informed about what information is collected and why.

Use and Disclosure

Personal information will not be used or disclosed for purposes unrelated to service delivery without appropriate consent or legal authority.

Data Quality

Reasonable steps will be taken to ensure personal information is accurate, complete, relevant, and up to date.

Data Security

Appropriate safeguards will be maintained to protect information from unauthorized access, loss, misuse, modification, or disclosure.

Transparency

Participants have the right to understand how their information is collected, used, stored, and disclosed.

Retention and Disposal

Personal information will be retained only for as long as required by applicable laws, contractual obligations, and operational requirements. When records are no longer required, they will be securely destroyed or permanently deleted using approved disposal methods.

Automated Screening

Information submitted through our website may be reviewed using automated systems designed to detect spam, malicious activity, or security threats.

Contact Us

For questions regarding this Privacy & Confidentiality Policy or to request access to your personal information, please contact Mana Service Providers using the contact details provided on our website.